Cookies

We protect the confidential data of our Users!

We invite you to read this document carefully to know and understand our commitment to the processing of your personal data.
By continuing to browse our site, you confirm that you have read, understood and accepted our entire privacy policy.

Who is responsible for processing your data?

The person responsible for processing your personal data is the company Vegan Tomorrow, registered under number 88771130700017, whose head office is at 87 Quai de Queyries 33100 Bordeaux, France. The company Vegan Tomorrow collects the personal data of the Users of its Site.

When do we collect your information?

We collect your personal information:
– When you browse and use our Site/App
– When you fill out the Form
– When you pay for Services
– When you contact us directly by email, phone, post or via our chat

What kind of data do we collect?

When you browse and use our Site, we collect technical information from your mobile device, computer or tablet, such as your operating system, your device type, as well as the IP address from which you access our Site;

When you pay we ask you to provide information regarding your payment card number, expiry date and security codes;

When you contact us directly by email, telephone, postal mail, messaging or via our chat, we collect the information you give us such as name, surname, your contact details;

What is a cookie?

A cookie is a small text file saved by the hard drive of your terminal (computer, tablet, smartphone, etc.) and supplied by the website you are visiting. It contains your browsing information (example: selected language, basket content, etc.). So when you return to the site, or go from one page to another, your terminal is “recognized”.

Are there also cookies on mobile applications?

There are no cookies on mobile applications. The only information used are the unique identifiers of your mobile which allow the device to be identified. These identifiers are then stored in the user’s device and accessible by the VEGANLAND application in order to ensure the proper functioning of the Application and all of its functionalities. These identifiers can also be used for marketing and analytical purposes.

Why do we use cookies?

Like most recent sites, we use cookies to collect analytical data about your use of our website. The analytical data contained in cookies allow us to improve the comfort of your browsing. Your terminal is recognized from one visit to another and your browsing preferences are retained. Cookies also allow you to access reserved areas such as your user account, thanks to an identifier. We also use cookies to adapt our site to your browsing behavior. In particular, we measure the number of visitors, visitor activity, frequency of returns, etc. in order to take these usage habits into account to improve our website (security measures, computer bug fixes, etc. ..).

What types of cookies do we use?

Functional cookies:
They allow you to be recognized in order to offer you an optimal browsing experience. They are necessary to use certain aspects of our site, such as saving your preferences or increasing security when entering the secure area. These cookies collect anonymous information and cannot track your movements on other sites.

Analytical cookies:
They collect information about how the site is used. They make it possible to establish statistics relating to the use of our website (identifies the most visited pages, the pages on which you encounter errors, etc.). We thus collect the information necessary to improve the quality of service and the user experience.

Advertising cookies:
They collect information about how you browse in order to provide you with relevant advertising content that may be of interest to you. The advertisements shown to you are more relevant.

How to disable cookies?

You can choose to systematically delete cookies or to do so on a case-by-case basis. You need to make a setting for this in your browser. The procedure varies depending on the browser you are using:

Chrome: Learn more about Google Chrome

Safari: Learn more about Safari

Internet Explorer: Learn more about Internet Explorer
Firefox: Learn more about Mozilla Firefox

Newsletter :

By providing us with your email address, you agree to receive a newsletter. You can ask Vegan Tomorrow, at any time, to stop receiving newsletters by unsubscribing directly from the newsletter or through your User Account or by sending an email to the following address: [email protected]

What should you know about the data collected by social networks?

We use Facebook and Twitter custom audience pixels.
These pixels are pieces of JavaScript code installed on every page of your site that collect and transmit data set by Facebook and Twitter’s marketing programs. We use these services to collect data related to the behavior of users of our site. Among the information collected by the pixel is the user’s browsing session that is sent to Facebook or Twitter along with a hashed ID and the URL visited by the user.

Call recording :

Your telephone conversations with our teams are likely to be recorded in order to improve the quality of our services. Call records are kept for a period of 9 months. At the end of this period, they are then deleted. Any personal data obtained from you during this call will be handled in accordance with the provisions of this policy.

What is the purpose of processing your information?
We process the data we collect to provide you with the requested service, to improve its efficiency and quality, to contact you to know your opinions and comments on our services.

What are your rights ?

You have the right to receive clear information free of charge from Vegan Tomorrow about the personal data collected about you.

In addition, you have the following rights:
– Right of access – the right to know what information has been collected and how it is being processed.
– Right of rectification – the right to request a modification of your personal information in the event that it is not up to date.
– Right to erasure – the right to request erasure of your personal data.
– Right to restriction of processing – the right to request that limits be placed on the processing of personal data.
– Right to data portability – the right to transfer personal data in a readable computer format.
– Right to object – the right to withdraw your prior consent or to oppose the processing of your personal data for legitimate reasons, with the exception of commercial prospecting, for which the motivation is not required.
– Right to lodge a complaint with a supervisory authority – the right to submit an appeal against the company Vegan Tomorrow, to a supervisory authority, which in our case is the CNIL.

Data security:

We choose competent service providers to properly protect the personal data that you entrust to us. We take steps to protect your information against unauthorized access and against unlawful processing, accidental loss, destruction, and damage.

Vegan Tomorrow implements organizational and technical security measures adapted to the degree of sensitivity of personal data to protect them against any malicious intrusion, loss, alteration or disclosure to unauthorized third parties. Transactions with a third party recipient are subject to a contract to ensure the protection of your personal data and respect for your rights. We are fully committed to effective protection of the personal data that you entrust to us. In this ongoing concern for security and protection, we encourage you to exercise caution to prevent unauthorized access to your personal data and to protect your devices (computer, smartphone, tablet) against any unwanted access, even malicious, by a strong password, which it is recommended to change regularly. If you share a terminal, we recommend that you log out after each use.

When do we share your data?

For the performance of services
Vegan Tomorrow may communicate your personal data to duly authorized service providers. For example, payments made by bank card are entrusted to a payment service provider who ensures their smooth running and security. As such, this service provider is the recipient of personal data such as your bank card numbers, which it collects and stores in our name and on our behalf.

For data storage
The information we collect about you will be transferred and stored on our servers located in the European Union. These countries have an adequate level of protection with regard to the protection of personal data. Prior to the transfer, and in accordance with the regulations in force, we implement all the procedures required to obtain the guarantees necessary to secure such transfers.

For business partnerships
Subject to your express prior consent, we may also transmit your personal data to business partners, who may use it for their own purposes and in particular for commercial and / or direct advertising purposes.

We may also share your information:
If we are under a duty to disclose or share your information in order to comply with these obligations or regulatory requirements.

Updating the Privacy Policy

We may update this Privacy Policy at any time. The changes will then be published on the Site. If you do not agree to the posted changes, then you must cease all use of the Site.

Contact

For any questions or comments on the Privacy Policy, you can contact us by email: [email protected]